BE PART OF OUR TEAM
Sr. Customer Support Executive
Position Objective:
The objective of the Senior Customer Support Executive is to ensure excellent customer satisfaction and retention by overseeing and managing customer service operations. This includes handling escalated inquiries, guiding junior support staff, analyzing feedback for continuous improvement, and ensuring overall service quality.
Technical Support Executive
Position Objective:
The objective of the Technical Support Executive position at Nexus Fintrade Limited is to provide exemplary technical assistance and support to both our clients and internal teams, ensuring the seamless operation of our proprietary software and platforms. As a member of our dynamic team, your goal is to deliver prompt and proficient first-level technical support, effectively diagnose and resolve issues, and contribute to the overall satisfaction of our clients within the money broking industry in Malaysia. Additionally, you will play a vital role in documenting support interactions, collaborating with senior technical support staff to address complex issues, and actively participating in the continuous improvement of our products and services based on client feedback. Through your dedication and expertise, you will contribute significantly to upholding our commitment to excellence and driving the success of Nexus Fintrade Limited in the ever-evolving landscape of financial technology.
Senior Compliance Executive
Job Description
.Keeping abreast of LFSA legislations and obligations.
.AML/CFT obligations and reporting.
.Statistical Data Submission (SMS) record keeping and reporting.
.Review and upkeeping of Standard Operating Procedures (“SOP)
.Develop office operating and compliance manuals, policies and procedures in accordance the requirements set by Labuan FSA.
.Carry out a review of compliance arrangements and control system and identify any deficiencies.
.Make recommendations for any updates or revisions to the SOP’s where necessary.
.Half-yearly reporting on the above to the Board of Directors