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  • Does NexusFT offer corporate/company accounts?
    Yes, corporate/company accounts are also offered
  • What is a liveness check?
    A liveness check is a security feature that ensures the person interacting with us is a real person.
  • Why is a liveness check important for opening an account with NexusFT?
    A liveness check enhances the platform's security by preventing unauthorized access and fraudulent activities. It adds an extra layer of protection to your account and ensures a secure trading environment.
  • Is the liveness check mandatory for all users?
    Yes, the liveness check is a mandatory security measure for all users. It helps maintain a secure and trustworthy trading community by preventing identity theft and unauthorized account access.
  • Can I disable the liveness check?
    For security reasons, the liveness check cannot be disabled. It is a crucial component of our commitment to providing a secure trading environment for all users.
  • How often will I need to perform a liveness check?
    You are only required to perform a liveness check once when creating your account.
  • Is my facial recognition data stored?
    We prioritize user privacy and security. Facial recognition data is encrypted and securely stored, following industry best practices and compliance with relevant data protection regulations.
  • How do I open an account with NexusFT?
    To open an account, visit our website at and click on the "Create Account" button. Follow the on-screen instructions to complete the registration process.
  • What information is required during the account registration process?
    The registration process typically requires your personal details, contact information, and financial information. Please ensure that all information provided is accurate and up-to-date.
  • Is there a minimum age requirement to open an account?
    Yes, you must be at least 18 years old to open an account with NexusFT.
  • Is there a fee for opening an account?
    No, there is no fee charge for opening a trading account with NexusFT. However, there is a minimum deposit of USD 100.
  • How can I contact customer support if I encounter issues while opening an account?
    You can reach our customer support team at or by contacting +60386053612.
  • Are there any educational resources available for beginners?
    NexusFT offers an extensive array of educational resources to support users on their self-learning journey. Explore them here.
  • Are there demo accounts available for practice?
    To create a Demo account, visit our website at and click on the "Try Free Demo Account" button. Follow the on-screen instructions to complete the registration process.
  • Is NexusFT licensed/regulated?
    NexusFT is licensed and regulated by the Labuan Financial Services Authority (“Labuan FSA”).
  • What are the benefits of trading with a regulated company?
    Trading with a regulated company offers the advantage of knowing that you are conducting transactions on a dependable and well-respected platform within a regulated setting, where strict guidelines and regulations are in place, especially to safeguard the concerns of individual retail investors.
  • Does NexusFT charge any trading fees?
    Spreads, fees, interest and other charges will be payable by you when you trade using the Trading Platform. These charges will reduce your trading net profits (if any) or increase your losses. INACTIVE FEE A Fee of up to USD 10.00 per month may be payable by you when you have not logged in for a period of 3 months, in consideration for the provision of and the continued availability of the Trading Platform together with the cost of associated regulatory and compliance requirements. OVERNIGHT FUNDING If you hold a position open after a certain hour, as shown in the instrument details section of the website, an Overnight Funding is either added to or subtracted from your account. CURRENCY CONVERSION FEE NexusFT will charge a Currency Conversion Fee when you trade an instrument denominated in a different currency to that of your account currency. Our Currency Conversion Fee will include a reasonable charge in the spread above the wholesale market exchange rate of the realised Net Profit and Loss for such position and it is reflected in real time.
  • What is the minimum withdrawal amount?
    All account withdrawal requests are subjected to a minimum withdrawal amount. The minimum withdrawal amount for bank transfers and credit cards is USD 100 (or equivalent). Processing a withdrawal request of less than the minimum withdrawal amount will incur a fee of USD 10 (or equivalent).
  • Are my funds at risk in case of Insolvency/Bankruptcy?
    Your funds and other clients’ are held in segregated client bank accounts, to ensure maximum protection of the funds. We will treat money received from you or held by us on your behalf as Client Money in accordance with the Labuan FSA Rules and Regulations.
  • Where can I find the User Agreement for my reference?
    You can find them here.
  • Can I trade on NexusFT platform from my mobile device?
    Yes, NexusFT offers a mobile trading app. Download it from the App Store or Google Play, log in with your credentials, and start trading on the go.
  • How do I reset my password if I forget it?
    To reset your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to create a new password.
  • What is the difference between a market order and a limit order?
    A market order is an instruction to buy or sell an asset immediately at the current market price, while a limit order is an instruction to buy or sell at a specific price or better.
  • How often are charts and market data updated on NexusFT platform?
    Charts and market data on NexusFT platform are updated in real-time, providing you with the latest information for informed trading decisions.
  • Can I close a trade before it reaches its stop-loss or take-profit level?
    Yes, NexusFT allows you to manually close a trade at any time before it reaches its predefined stop-loss or take-profit levels.
  • I'm experiencing issues with my trading app, as the page keeps loading endlessly. What should I do?
    If you're encountering difficulties with your trading app, such as pages continually loading, it may be due to various factors, including network issues. To address this problem effectively, we recommend following these steps: 1. Visit to test your internet connection speed. 2. Retest speed. 3. Right-click, select "Print", and "Save as PDF" to save the page. 4. Email our customer support team at detailing the issue you're experiencing. Attach the PDF document containing the printed page displaying the loading problem. By following these steps and providing the necessary information, our customer support team will be better equipped to assist you in resolving the issue promptly. If you require further assistance or have any additional questions, please don't hesitate to contact us.
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